TimeWorks FAQ help centre
Help Centre

20 Questions Business Owners Ask
About TimeWorks POS

Everything you need to know about TimeWorks POS, from getting started to advanced support.

General
5 Questions
TimeWorks Point of Sale is a full Windows-based POS system powered by Microsoft SQL, and your data is safe and backed up with real-time reporting. The system has been operational for over 25 years and is trusted by businesses across the hospitality and retail sectors throughout South Africa.
We serve a wide range of industries including restaurants, bars, hotels, fast food outlets, grocery stores, butchers, bakeries, wholesalers, clothing outlets, kiosks, wine estates, and event venues. If your business takes payments, we have a solution built for it.
Our headquarters is at 13A Geelhout Crescent, Plattekloof, Cape Town. We have national reach and serve businesses in the Western Cape, Eastern Cape, Northern Cape, and Gauteng.
TimeWorks is a Level 1 BEE contributor and a Proudly South African company. We are committed to transformation and sustainable business practice in the South African economy.
Getting started is simple. Call us on 0861 736 767, email office@timeworksdata.co.za, or fill out our online contact form. A consultant will respond within 48 hours to discuss your requirements and recommend the right solution.
Software
4 Questions
TimeWorks is built on Microsoft SQL Server for real-time data storage and retrieval. Every transaction is recorded exactly as it happened, with robust backup capabilities ensuring your data is always secure and instantly accessible.
Yes. The Windows-based system continues operating during internet outages, processing transactions locally. Data automatically syncs back to the central database the moment connectivity is restored. Your business never stops.
Yes. OrderWorks (orderworks.co.za) integrates directly with your POS for seamless online ordering. The app is available for both Android and iOS, and orders flow straight into your existing POS workflow.
TimeWorks supports a full range of payment methods: cash, card (via EFT gateway), Zapper, SnapScan, Scan to Pay, debit cards, credit cards, and in-house charge accounts, giving your customers every option at checkout.
Hardware
4 Questions
We stock and support hardware from leading global brands: Toshiba, Epson, Honeywell, DigitalPersona, and Zebra. All hardware is certified compatible with the TimeWorks platform and backed by our technical team.
Yes. We offer certified refurbished POS systems with warranty included, at savings of up to 60% off the cost of new equipment. All refurbished units are inspected, tested, and reconfigured before dispatch.
A standard installation includes an all-in-one POS terminal, receipt printer, cash drawer, barcode scanner, and customer display. We customise every configuration to match your specific business environment and workflow.
Yes. We supply HD and IP camera systems with remote viewing capability and direct POS integration. Monitor transactions alongside footage from a single interface for comprehensive loss prevention and security.
Rentals
4 Questions
We offer daily, monthly, and rent-to-own plans to suit any business stage or budget. No bank application is required. Our in-house approval process keeps things straightforward and fast.
Our average rental approval turnaround is 72 hours, managed entirely in-house. No waiting on banks, no complicated application forms. Just a quick review and you are up and running.
We operate a machine swap-out warranty. If your equipment develops a fault, we provide a loaner unit while yours is repaired, ensuring your business experiences zero downtime. Your operations never stop.
Yes. Upgrading your rental to newer or additional equipment is a simple procedure with no bank settlements required. As your business grows, your POS system grows with it.
Support
3 Questions
We operate a 24/7/365 support structure for critical issues, because your business does not keep office hours, and neither do we. Standard office hours for general enquiries are Monday to Friday, 8am to 6pm.
You can log a support ticket via our online support portal or by calling 0861 RENPOS (0861 736767). Our team will prioritise and respond based on issue severity.
Yes. On-site and remote training is included with every new installation. We ensure your entire team is confident and fully operational before we consider the job complete.

Still have questions?

Our team is ready to help. Reach out directly or visit our contact page.

call 0861 736 767
mail office@timeworksdata.co.za
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