pets
Species-Specific Product Organisation
Organise your product catalogue by species, dogs, cats, birds, fish, reptiles, and small animals, with sub-categories for food, health products, accessories, and grooming supplies. Counter staff navigate to the correct species section in seconds, reducing transaction time and the risk of selling a canine flea treatment to a cat owner. Category-level stock reports let you identify which species and product type drive your highest revenue and margin.
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Grooming Appointment Billing
Link grooming appointments to billing at checkout so the transaction pre-fills with the booked services, the pet's name and breed, and the assigned groomer. Billing reflects exactly what was done rather than requiring the receptionist to build the invoice from memory. Groomers can flag additional services performed, such as a nail clip added during the session, and the system adds the charge and updates the groomer's commission record.
medication
Veterinary and Prescription Product Control
Track veterinary medications, prescription diets, and controlled health products separately from standard retail. Prescription product sales require vet authorisation confirmation at the point of transaction, and the sale is logged with the product, quantity, customer, and authorisation reference. This log supports any regulatory inspection and gives pet owners accurate purchase history for their vet's records.
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High-SKU Pet Product Stock Management
Pet shops carry hundreds of food variants, sizes, flavours, and health products per species. TimeWorks manages the full catalogue with per-SKU minimum reorder levels, automated reorder alerts, and supplier purchase orders generated directly from the low-stock report. Track which food brands are your fastest movers and which health supplements sit for months, optimising your open-to-buy and reducing write-offs on slow-moving lines.
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Pet Owner Profiles and Pet Records
Build customer profiles that include the owner's contact details and records for each of their pets, including species, breed, age, dietary requirements, and grooming preferences. When a regular customer arrives, staff can see their full pet history, last grooming date, preferred products, and any health notes. This personal service builds loyalty in a competitive category where customers have no shortage of online alternatives.
loyalty
Loyalty and Subscription Management
Reward loyal pet owners with points-based loyalty that accumulates on every purchase of food, accessories, and grooming services. Configure monthly food subscription discounts for customers who pre-commit to buying a specific brand monthly, creating predictable revenue and reducing the chance of losing them to an online retailer. Birthday and adoption anniversary reminders trigger promotional vouchers automatically.
