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Shopify

TimeWorks bridges your physical store and your Shopify online shop so that stock, pricing, and customer records stay consistent across both channels without manual updates. When a product sells in-store, its Shopify inventory decrements immediately, preventing overselling. When an online order comes in, the TimeWorks pick list updates so in-store staff can fulfil it. The integration supports South African rand pricing and local courier fulfillment workflows, making it the right solution for omnichannel retailers growing beyond a single channel.

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WHAT SYNCS

Data That Flows Automatically

  • check_circle Stock quantities synced between TimeWorks and Shopify after every sale
  • check_circle Product prices updated in Shopify when changed in the TimeWorks product catalogue
  • check_circle Online orders pulled into TimeWorks for in-store picking and dispatch
  • check_circle Customer records and purchase history merged across in-store and online channels
  • check_circle New products added to TimeWorks automatically created in Shopify
  • check_circle Refunds processed in TimeWorks reflected as Shopify order cancellations
PROBLEM SOLVED

Manual Work Eliminated

auto_fix_high What this integration removes

Eliminates the twice-daily manual stock count where staff check what sold online and manually reduce quantities in the POS, which causes overselling during busy periods and results in customer complaints and courier delivery failures.

HOW TO GET STARTED
  1. 1 Install the TimeWorks Shopify channel app from the Shopify App Store
  2. 2 Authorise the connection using your Shopify store credentials and API keys
  3. 3 Match your TimeWorks product barcodes or SKUs to the corresponding Shopify variants
  4. 4 Enable real-time stock sync and test by selling one item in-store to verify Shopify updates
WHY INTEGRATE

Key Advantages

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Unified Stock Visibility

A single inventory count spans your physical shelves and online store, so you always know exactly how many units are available for sale regardless of which channel the next customer comes through.

local_shipping
Streamlined Online Order Fulfilment

Shopify orders appear in the TimeWorks dispatch queue so in-store staff can pick, pack, and mark them as shipped without switching between systems, reducing fulfilment time and courier errors.

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360-Degree Customer View

See every customer's combined in-store and online purchase history in one record, which enables personalised marketing and a more consistent service experience whether they shop in your Cape Town store or on your Shopify site.

FREQUENTLY ASKED QUESTIONS

Common Questions

Does the Shopify integration support rand pricing and South African shipping zones? add
Yes. The integration works natively in South African rand and does not require any currency conversion. Product prices set in TimeWorks sync to Shopify in ZAR, and your Shopify shipping rates for local couriers such as The Courier Guy, PostNet, and Aramex remain configured in your Shopify settings independently of the POS. VAT at 15% is handled in Shopify's tax settings for online sales, while TimeWorks manages VAT for in-store sales, ensuring both channels are SARS-compliant without conflicting configurations.
What happens if the same product sells online and in-store at the same time? add
TimeWorks uses a real-time API connection to Shopify with conflict resolution logic. If two customers purchase the last unit simultaneously from different channels, the system processes the first confirmation and flags the second order for manual review. The Shopify order is placed on hold with an out-of-stock notification, and your staff are alerted to contact the online customer and offer an alternative or a full refund. This edge case is rare in practice but the integration handles it safely rather than allowing a fulfilled-but-impossible order to proceed.
Can I use the Shopify integration with a Shopify Plus account for higher-volume retail? add
Yes, the TimeWorks integration is compatible with Shopify, Shopify Plus, and all intermediate plans. Shopify Plus provides higher API rate limits, which is beneficial for high-volume retailers processing hundreds of transactions per day across multiple channels. If you are on a standard Shopify plan and processing large volumes, the integration queues API calls to stay within Shopify's rate limits, which may result in a short sync delay during peak trading periods. Upgrading to Shopify Plus eliminates this constraint and is worth considering for multi-location South African retailers.
GET CONNECTED

Ready to Integrate Shopify?

Book a free demo and our team will walk you through the Shopify integration live, answer your technical questions, and provide a no-obligation quote tailored to your business size and location.

Book a Free Demo Call 0861 736 767